Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9355-480-480 or email@example.com to assist you in cancellation of the order.
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
*Smithways reserves the right to change or update the above policy at any time by placing a notice on the website. Such changes or updates shall be effective immediately upon posting to the website.